Senior UX Designer – HRSD Knowledge Base (ServiceNow)
Nexer Czech Republic is a division within DANIR AB – an IT consulting and R&D company. We have the opportunity to work with world‑renowned brands from Scandinavia, the USA, the UK, and Western Europe. Our goal is to grow strong but rather in competencies than in numbers.
If you like what we do, see our offer — maybe it is you we will have the pleasure to meet! :)
About the Role
We are looking for a Senior UX Designer to lead the transformation of a large‑scale ServiceNow HRSD Knowledge Base for a global industrial organisation operating in more than 100 markets.
The goal is to create a world‑class self‑service experience for managers and employees worldwide, combining UX expertise, information architecture, and strategic content design.
You will design clear structures, optimise navigation and search, and ensure the knowledge base is ready for automation, AI‑driven interactions, and chatbot‑enabled workflows across HR systems.
What You Will Do
Apply UX best practices to structure content for intuitive self‑service employee journeys
Design and maintain a scalable knowledge architecture optimised for AI, automation, and chatbot enablement
Closely collaborate with HR subject‑matter experts, ServiceNow developers, and the AI enablement team
Establish governance frameworks, templates, and content creation guidelines
Act as the lead UX voice influencing senior stakeholders and guiding the organisation’s UX maturity
Ensure seamless alignment with broader HR technology and data platforms
Who You Are
Experienced Senior UX Designer with a strong background in information architecture and content strategy
Hands‑on experience with ServiceNow HRSD or similar enterprise HR solutions
Skilled in UX writing, navigation design, content structuring, and scalable IA
Familiarity with knowledge management, AI search optimisation, and chatbot design
Strong communicator able to influence senior leaders and drive UX decisions
Comfortable working in large, global, cross‑functional environments
Assignment Details
Workload: full time
Location: Czechia, Slovakia or Hungary (remote)
B2B contract
Client: A Swedish global leader in heavy‑duty transport and industrial solutions, recognised for engineering advanced vehicles and sustainable mobility technologies.
Why Nexer
At Nexer, competence and curiosity come first.
We collaborate with leading global brands and offer meaningful, transformative projects where your expertise truly matters. You’ll join a culture that encourages innovation, ownership, and continuous professional growth.
Apply
If this sounds like your next challenge, we would be delighted to meet you.
Apply today — your promising future might start here.
- Locations
- Prague
- Remote status
- Fully Remote
- Competence
- Data/IT
About Nexer Group
Nexer as an employer
If you work at Nexer, you get a bold and entrepreneurial employer with an international presence. We take pride in leading the digital revolution and being at the forefront of technology, always with an agile and forward-looking approach. With us, you get unique opportunities to dream big, act smart and develop. As a family-owned company, we own our strategy and invest in long-term goals, and we encourage employee involvement and ideas. In addition, we offer a flexible work policy, where it’s possible to work remotely when it suits you and your assignment.
Our culture
Our vision is Promising future – it’s important for us to make a difference and contribute to a better future. We are committed to our customers and have a sincere concern for each other. We embrace diversity and believe that people with different backgrounds and experiences make our work and our company better. We value innovation and the will to develop and take the next step, onwards and upwards. And most importantly – we have fun at work!
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